0 of 5 Questions completed
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 5 Questions answered correctly
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Is this a complaint?
You are a salesperson at a company that makes Lasik products. You get an email from a patient. The patient writes “Thanks to your device, I am now blind! The doctor that treated me with Lasik used too much laser! You should remove the product from his office. He is terrible and his staff (especially Cindy) is rude.”CorrectIncorrect
Is this a complaint?You are visiting a doctor and he mentions to you that he was using a competitor’s product on a child yesterday. This is Product A and is labeled for pediatric use. It broke in his hand as he was about to use it on a patient. The good news is he happened to have one of your products. This is Product B, which is not labeled for pedantic use. He was able to complete the surgery using it perfectly.CorrectIncorrect
Is this a complaint?A call came in through the call center. A customer says, “My daughter uses your glucose sensor that attaches to the skin. She keeps accidentally picking it off and it does not register the right glucose level. My wife and I keep putting a new sensor pad on each time she takes it off. I am not sure if the company is just trying to cost us extra money or if your product is defective, but I am worried this will accidentally cause my daughter to die because the readings will be wrong. Is there a way I can get a discount on the sensors?”CorrectIncorrect
Is this a complaint?A doctor left a voice message at your company. The doctor says, “your implant device is failing to connect and now the patient cannot move. I called the sales rep but could not leave a message because her voicemail was full. I called your technical service number, but no one is answering, so I am leaving a message with you now. This is a brand-new product and should not be failing like this.CorrectIncorrect
Is this a complaint?A patient sent you an email. The patient says, “I got your product and it caused me pain, so I had it removed. I now have an allergy to nickel. This is your fault.”CorrectIncorrect